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Shipping
UK Deliveries
Royal Mail & DPD are our choice of delivery services, we ship within 2-4 working days after an order is placed.
Order’s placed on a Friday will be processed the following Monday.
All deliveries will be sent via Royal Mail and DPD, please see the table below for our delivery options.
Local Pick-up selection at checkout available, Wednesday & Thursday 10am – 3pm Herringston Barn, Thursday from my porch in Weymouth 3.30pm – 6:00pm. Weymouth orders must be placed by 1pm the day before, for next day collection.
Please wait for order completion notification before coming to collect. Please check your spam/Junk for email.
| Delivery Type | Service | Price |
| Gift Vouchers & up to 1 Discovery Collections (letterbox parcel) | Royal Mail | £2.95 |
| 2nd Class (up to 2kg) | Royal Mail | £4.25 |
| DPD local (over 2kg) | DPD | £5.95 |
Orders £50 & over receive Free Second Class Postage
Refunds & Damages
Refunds
We’re sure you’ll love your purchase, however, if for any reason you’re not happy, we are happy to offer a refund, exchange or replacement provided you return it to us within 14 days of your order.
We have a 14-day returns policy, which means you have 14 days after receiving your order to request a refund.
You must return your item in the same condition that you received it, unused and in its original packaging.
Please contact us at info@clareabeauswaxcompany.co.uk.
If your return is accepted, we will send instructions on how and where to send your items. Your return will not be accepted if you have not contacted us before you send the item.
Buyer is responsible for the return postage.
Damages
We take every care to ensure your products are properly packaged and protected during transit, but we appreciate that very occasionally damages may occur.
We will replace or refund products damaged during delivery, if photographic proof of damage is sent to us within 48 hours of delivery.
We cannot refund or replace items that have been used.
Once we establish the damage was caused in transit, we will offer you a replacement or full refund.